Refund and Cancellation Policy

Because our guides are delivered instantly as digital files, they are generally not refundable once the download link has been used.

If the file is faulty, will not open, or is materially different from the description on its product page, contact us within 14 days and we will repair the file or refund the purchase in full.

If you purchased in error and have not opened the download link, contact us within 14 days for a full refund.

You may cancel before work begins for a full refund, less any payment processing cost we cannot recover.

Once work has begun, fees are payable for the work performed to that point. Any unearned balance is refunded within 10 business days.

If we decline to continue because your matter requires legal advice, we refund all fees for work not yet performed and provide official attorney referral resources at no charge.

Each package states its revision limit and window. Revisions cover clerical corrections to our own work — for example re-indexing, renaming or correcting data entry against the information you supplied.

New work outside the agreed written scope is quoted separately before it begins.

We never collect U.S. Government filing or application fees, so we cannot refund them. Those fees are paid by you directly to the relevant authority and are refundable only in accordance with government policy.

Third-party charges such as translation, courier or medical examinations are refundable only in accordance with that provider's own terms.

Because we never guarantee eligibility, appointments, processing times or approval, a refusal or delay by a United States Government authority is not a basis for a refund of our charges.

This does not limit your rights where our own work was not delivered as described.

Email billing@americavisacollective.com with your order reference and a short description of the issue. We acknowledge within two business days and decide within 10 business days.

Please contact us before initiating a chargeback so that we can resolve the matter directly. Unresolved matters can be escalated through our complaints procedure.